The website www.vanaoc.com (the ‘Website’) is operated by VANAOC PTY LTD (ABN 88372622922). Throughout the Website, the terms “we”, “us” and “our” refer to VANAOC PTY LTD. Please take the time to carefully read these terms and conditions (the ‘Terms of Service’) carefully. You acknowledge that you have read, understand, and agree to be bound by these Terms of Service by accessing, browsing, or using the Website. If you do not agree with the Terms of Service, please cease usage of the Website and/or any of its services immediately. Since VANAOC PTY LTD retains the right to change any element of these Terms of Service at any time without prior notice, you should check this page frequently to review them. Your acceptance of the Terms of Service is implied by your continuing use of the website following the modifications.



The website and its contents may not be used for any damaging, illegal, fraudulent, or unlawful purposes or in conjunction with any illegal, fraudulent, or unlawful behaviour that might damage VANAOC PTY LTD’S reputation or brand. By accessing, browsing, or using the Website, you agree to not do the following:

- Interrupt or otherwise tamper with the Website, its server, or its software

- Send inappropriate communication in any manner, through the Website or to contact information listed on this Website

- Engage in any action that is prohibited by applicable law, regulations, statute, or ordinances

- Tamper or impair the Website’s security features

- Submit false or fraudulent information

- Collect or track personal data of others



All content on the Website including information, logos, images, graphics, data, videos, advertisements, and other materials (‘Content’), are subject to copyright and is the property of VANAOC PTY LTD and its contributors. The Content of VANAOC PTY LTD is protected by Australian and international copyright laws. Any unauthorised use of the Content may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.



You have the option to register for an account on the Website. As part of the registration process, you may be asked to provide personal information about yourself, such as identification or contact information, including address, email, and password. If you decide to register, you must comply with following requirements:

- be of legal age in your state or province of residence

- provide us with accurate, current, and full information as required

- maintain and update your information as required

- maintain the security of your login credentials

You guarantee that any information you provide to VANAOC PTY LTD throughout the purchasing process will be true, accurate, and current. You will have the chance to examine your choices, the information you have supplied, the total cost of your order, and fix any input errors before you submit your order.



VANAOC aims to always provide the most current, accurate and reliable information available on the Website. On rare cases, nevertheless, the Website's information can be inaccurate or incomplete.

VANAOC makes every effort to display and inform you as accurately as possible on our sizes and general product descriptions, however, you acknowledge that sizes, colours, and packaging may differ from what is displayed on the Website. We cannot guarantee that your computer monitor's display of any colour will be accurate as every device differs. In relation to varying sizes displayed via the images on the Website and featured on the models, we cannot guarantee that they will fit the same on everyone, as each individual body is unique. However, please take the time to carefully read the Website and product descriptions as we provide measurements and/or have sizing guides available for your use.

On the rare occasion, there may be information on our Website that is inaccurate, incomplete, or typographical errors that pertain to product descriptions, pricing, promotions, shipping, and availability. In the event that any information on the Website is erroneous, we retain the right to modify or amend that information without prior notification to you, even after you have completed your purchase. We also reserve the right to cancel any orders that have already been placed.



In using the Website to purchase, you consent to the payment of the purchase price listed on the Website for the product. We hold the right to alter the prices for our products shown on the Website at any given time, without prior notice.



Discount and promotional codes are non-transferable and there is no cash alternative. There may only be one discount code used per order or at checkout. They must be used by the date announced, if supplied, and cannot be combined with any other discount or promotion code. VANAOC PTY LTD retains the right to revoke or reject the use of any promotional code whenever it sees fit.



VANAOC PTY LTD may run promotions or competitions on our Website or Social Media from time to time, which are subject to these Terms of Service, as well as any additional promotion-specific or competition-specific terms that are incorporated into these Terms of Service by reference. 

Australian residents above the age of 18 may enter promotions and contests.

Make sure you carefully understand the specific guidelines that apply to each promotion or contest. By moving forwards with the purchase, you concur with and accept the terms of the relevant promotion(s) or competition(s).

We occasionally run collaborative promotions and competitions with third party partners. The conditions of those programmes should be consulted for a complete description of this specific joint promotion/competition. You agree to Instagram's Terms of Service and exempt Instagram from all liability by participating in our promotions or competitions.



- Virtual Gift Cards & Credit Notes are issued in Australian Dollars (AUD).

- Virtual Gift Cards & Credit Notes are valid for 3 years from date of purchase.

- Virtual Gift Cards & Credit Notes can be redeemed against all products on the Website.

- Virtual Gift Cards & Credit Notes can only be used on the Website and are not transferrable.

- Virtual Gift Cards & Credit Notes may not be returned, exchanged, or redeemed for cash.

- If your order total is less than the value of the Gift Card or Credit Note, the remaining balance will be available and can be redeemed on future orders.

- All remaining balances exceeding the value of your gift credit or store credit must be paid via an alternate payment method.

- If you return products purchased using a Gift Card, the remaining balance will be credited to you as a store credit and can be redeemed on future orders.

- Virtual Gift Cards will be emailed to the you once the full order has been processed and payment has been approved.

- VANAOC PTY LTD is not liable for delivery of a Virtual Gift Card or Credit Note to an incorrect or non-existent email address. It is the responsibility of the buyer to provide accurate information.

- VANAOC PTY LTD is not responsible if a Virtual Gift Card is misplaced, stolen, damaged, or used improperly. It is the responsibility of the buyer to treat them as cash.

- VANAOC PTY LTD reserves the right to cancel a Gift Card or Credit Note if we determine that it is necessary.

- Virtual Gift Cards cannot be purchased with a discount or promotion code.



We reserve the right to refuse any order you place with us, without any liability to you.

We will send you an email with an order confirmation when you place one. This email is not an acceptance of your order; it is only an acknowledgement that we have received it. Until you get an email from us confirming your shipping, there is no official agreement between us about the purchase of the products (the ‘Contract’). Until we accept your Order, we are not obligated to give you the merchandise.

You accept that VANAOC PTY LTD uses third-party delivery companies (the ‘Delivery Service Providers’) to integrate delivery (the ‘Delivery Services’) for its products. As part of the service supplied by the Delivery Service Providers, VANAOC PTY LTD may offer you a range of delivery and insurance alternatives. You realise and concur that these delivery and insurance alternatives are not being offered by VANAOC PTY LTD. You understand and accept that VANAOC PTY LTD only serves as a conduit for communication between you and the Delivery Service Providers.

By using the Website to make a purchase, you consent to receive marketing emails from VANAOC. You may opt out of these emails at any time by clicking the unsubscribe link in the email footer.



Payment of the products may be made on the Website through multiple different payment gateway providers. By using the Website to make a purchase, you warrant that you have read and agree to be bound by the applicable Terms and Conditions of Use, Privacy Policy, and other applicable legal material provided by the various payment gateway providers.



Although we make every effort to fulfil orders promptly and at the delivery location ("Delivery") specified by the customer, we are unable to provide a definite guarantee on the Delivery date or time. Delivery options are simply illustrative and do not account for the time it takes to fulfil and pack your product.

We will make an effort to let you know if we anticipate being unable to reach our projected Delivery date or time. However, to the extent permitted by law, we will not be liable to you for any losses, liabilities, costs, damages, charges, or expenditures resulting from late or delayed Delivery.



Due to the fact that VANAOC PTY LTD is based in Australia, all prices are shown in AUD (AUD). For international clients, the currency rate utilised by the payment provider you choose, will determine the actual amount charged to you. We ship internationally on a Delivery Duties Unpaid basis and therefore, international clients’ customs fees, duties and taxes are not our responsibility. Using a Custom Service duty estimator, you may figure out these anticipated duties, customs fees, and other fees. These duties, customs fees and other fees are not our responsibility and will not be covered by us. For further details, you should Contact your local Customs office. Additionally, there may be administrative costs and currency translation charges levied by your financial services provider or payment processor on transactions made from us as well as any refunds we grant.



To the fullest extent permitted by law, VANAOC PTY LTD, its affiliates, employees, agents, contributors, third-party content providers, and licensors shall not be responsible for any loss or damage (including without limitation, direct, indirect, incidental, special, and/or consequential damages or lost profits) resulting from any use of, access to, or inability to use or access the Website.



These Terms of Service are in effect unless and until terminated by either you or VANAOC PTY LTD. You may terminate these Terms of Service at any time by informing us that you no longer desire to use our Services or by stopping your usage of our Website. If you violate any of the Terms of Service or any applicable law, or if your conduct has a negative impact on VANAOC PTY LTD’s brand or reputation or violates the rights of another party, VANAOC PTY LTD reserves the right to terminate or cancel your membership on the Website at any time and may suspend or deny, in its sole discretion, your access to all or any portion of the Website or any other linked service. 



These Terms of Service are governed by the laws of Victoria, Australia. By accessing and using the Website, you consent to submit to the exclusive jurisdiction of the Courts of Victoria, Australia.


Last Updated: September 2022


ABN 88372622922